Terms & Conditions
Wolf Wood Treehouses
Please take a moment to read our Terms and Conditions carefully.
Booking and payments
When making a booking through our website booking page, your booking is confirmed on:
- Receipt of a 25% non-refundable deposit for all bookings with a check-in date over 10-weeks away;
- Receipt of full payment for bookings with a check-in date less than 10-weeks away.
You can also call us to book on between the hours of 9am to 8pm 7 days a week.
If you use the online enquiry form or email us, we will endeavour to get back to you within a day. Please note that as we have a very limited number of stays available, the best way to ensure you secure the dates you are after is to use our website booking page.
Once payment is received, we will send you a booking confirmation by email. Please check this carefully and let us know if anything is incorrect straightaway.
Please note that where a deposit has been paid, the full balance payment will be taken from the same card used for the deposit payment automatically 10-weeks prior of your check in date. Please advise us beforehand if you’d prefer to use a different payment method.
Please note that if the automated balance payment does not successfully go through due to a problem with your card, we will contact you to arrange an alternative payment. If we have been unable to take payment after one 3 days of the balance due date, then with regret, we may cancel your Booking.
Credit and Debit Card payments are processed via HolidayRentPayment who provide merchants services facilities to S & R Holden Ltd.
VAT is included in the advertised holiday rental price.
Cancellation and Amendment by You
Please inform us by email at the earliest opportunity of any cancellation or amendment request.
All deposits are non-refundable on cancellations.
If you have paid in full and let us know of your cancellation 10-weeks or more before your stay, we will refund the balance less the deposit.
If you cancel within 10-weeks of your stay, both your deposit and balance are non-refundable.
We will try to fulfil alteration requests to your booking but this will be subject to availability and our ability to re-sell initial dates, and additional charges may be payable. If we are unable to agree a suitable alteration, we will treat it as a cancellation.
Cancellation and Amendment by us
In exceptional circumstances it may be necessary for us to cancel or amend your booking. If this is the case, we will inform you as soon as reasonably possible and will liaise with you to see if we can re-schedule your booking. If no agreeable alternative date is available, we will refund you in full for any monies paid to us. Unfortunately, we can accept no further liabilities.
Information & Accuracy
The information and prices shown on this website are amended from time to time and may change between the time you first view a property and make a booking.
You should check that all the details are as you expect prior to making a booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your booking without liability to you.
Pets
We’re really sorry but we don’t accept pets at Wolf Wood Treehouses.
Smoking
Wolf Wood Treehouses are non-smoking properties.
Noise and privacy
Please respect the other guests with regards to noise, especially when playing music. We ask that all music is turned down to a level where is can’t be heard from the track outside your treehouse after 9pm.
We also ask you to respect the privacy of each treehouse. Please let your little ones know this!
We have a strict no-drone policy on our property.
We reserve the right to ask you to leave with, immediate effect, if you do not comply with these requests. In this event, you will not be eligible for any refund.
If you do have any issues with other guests during your stay, please don’t hesitate in letting us know.
Special requests
If you have any special requests (cot/highchair/synthetic bedding), please let us know at the time of booking or as early as possible before your stay. We will try to meet your individual needs, however, unfortunately, we can’t guarantee this will always be possible and we will have no liability to you if we are unable to meet your requirements.
Group Bookings
In order to preserve the tranquillity of Wolf Woods, we’re sorry to say that we don’t accept group bookings for parties such as stag or hen. In the event that this type of booking is made, it is with regret that the booking may be cancelled, and our cancellation policy will come into effect. Multiple treehouses may be booked for larger family gatherings but please confirm this before booking, to make sure your booking is permitted.
Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or cancel a booking if this condition is not observed, in which case, our cancellation policy will come into effect.
Your Responsibilities
We appreciate that breakages and accidental damage happens from time-to-time. Please let us know so that we are able to fix or replace items promptly.
Check-out time is 11am. Please make sure that you keep to this time, as we need time to make the treehouses lovely for the next guests.
Whilst staying at Wolf Wood we expect all our guests to treat the treehouses, us and other guests with due respect. To ensure that all our guests are able to have a lovely experience in our tranquil woods, if any guest behaves inappropriately or improperly, or illegally, we reserve the right to ask the guest and their party to leave before the end of the holiday period and/or refuse any future bookings from you. In this event, you will not be eligible for any refund.
Our responsibilities
We are not responsible for anything that adversely affects your holiday due to events which are outside of our control (i.e. that we could not, even with due care, have foreseen or avoided). Such circumstances include (amongst others) pandemics, war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease, power cuts. We will endeavour to manage any problems caused as a result of such an event but shall not be liable to you for any losses caused by such event.
Your safety
We want all our guests to experience the wilderness of Wolf Woods in safety. Therefore, we ask all visitors to be alert and vigilant to all potential risks.
Given the rough terrain and our wish to leave much of the woods in its natural state, we recommend that guests should stick to the paths. Please note that these paths are rough, with many trip & slip hazards.
Please take great care on the track as the gravel can be slippery.
Please accompany children at all times, and take special care near the river, which can be very fast flowing when in flood.
We strongly advise that guests should not leave the main path from the carpark to their treehouse during high winds.
As Wolf Wood Treehouses are located in a woodland environment, we cannot accept responsibility for any damage, injury or inconvenience caused by the terrain, plants or wildlife.
Looking after the Woods
It is our overriding priority to preserve this precious environment.
From time to time, we will need to carry out work within the woods, including coppicing, tree felling and path maintenance. We will make every effort to minimise any disruption this may cause to guests.
Please take extra care not to leave any litter or food waste in the woods. Only use the fire bowls provided for BBQ’s and please extinguish fires and barbecues after use, especially during extended periods of dry weather.
Company details
Wolf Wood Treehouses is owned by S & R Holden Limited – Company number 09708396, VAT number 239 1854 85.
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